Save time and money with our call answering and outsourced reception services
Call Answering Service, PA Service & Virtual Reception Service
Grow Your Business
Never miss a call, reduce overhead, increase profits, maintain the highest levels of customer service
Tele Call is a Specialist Call Answering / PA Service operating in the Professional Services Sector and the wider Business Sector
We are a 100% Irish Owned company and we have worked in this sector since the early 1990’s.
Our Head Office here in Ireland is based in the beautiful, if somewhat undiscovered, Killashee in County Longford.
Real Life Examples of Businesses Who Use Our Call Answering Services
Solicitor Practice A
This is a small practice with just the Principal and a part-time legal secretary. The practice specialises in Family Law. Tele Call handles approx. 80% of calls for the practice which averages 50 to 60 calls per month. The practice enjoys the services equivalent to a full time receptionist / PA for just €99 per month.
Solicitor Practice B
A very busy mid-sized Cork based practice with the Principal, 3 Solicitors and 2 Legal Secretaries. Tele Call handles calls for the practice on 2 days each week and full time during busy periods and also during holidays. Tele Call handles approx. 120 calls per month for the practice. We take messages with full details and we also patch calls through at certain times or if calls are from certain clients. The practice previously had a receptionist with an overhead of €30k per annum plus additional costs of paye, prsi, holiday pay, sick pay etc. The average spend per annum with Tele Call is €2,400 per annum and they never miss a call.
Solicitor Practice C
A large practice with offices in Dublin and Northern Ireland. This is a very busy practice which specialises in Personal Injury Litigation. Tele Call handles an average of 600 calls per month for the practice. The Practice Principal made a decision for Tele Call to handle all calls and take detailed messages so that the very busy staff continue to work without interruption.
Water Sewarage Company
This company operates throughout Ireland with a very busy service department. Tele Call handles calls for the company on 1 to 2 days per week and full time at certain times of the year. A fantastic working relationship has been developed over a number of years.
Physiotherapist
A very busy practice based in the Midlands. Tele Call handles all calls for the practice and books all appointments using a shared diary service.
Tele Call Reviews
What Our Customers Say
“We are extremely happy with Tele Call Answering Service. Before using this service we had no back up for when our receptionist was sick or on annual leave and it was a real headache managing calls. The Answering Service works really well. The Receptionists / PA’s taking the calls are very professional. Our customers are not aware of any difference or that the service is outsourced. We get timely emails with full details of the caller, their company, number and message and at the end of the day we get a full log of all calls. The service is very good value for money particularly when compared to the cost of hiring additional staff, HR issues etc. The administration staff and management at Tele Call are also really nice to deal with, helpful and efficient. While we currently use Tele Call Answering Service as a back up service I feel we could also use it full time without any difficulty/disadvantage. I think Tele Call is an excellent service and I would highly recommend them.”
Nicola McDonnell
McDonnell Solicitors LLP
Mullingar and Longford
“As a busy legal practice, having Tele Call on my side has been a game changer. Having a professional service handling our incoming calls means that we never miss a call and ensures that all enquiries are answered and dealt with in a timely and efficient manner. I would have no problem highly recommending Tele Call to any business.”
Dean Cunningham
Cunningham Solicitors, Cork
“I have used Tele Call for the last two years or so to manage the calls coming into the firm. I have always found their service to be efficient and friendly. Their service allows me to use my in-house resources in more cost efficient and revenue driving ways. It has helped me to lower the bottom line, without lowering customer service levels.”
Chris van der Lee
Chris van der Lee & Associates Solicitors, Dublin
“I have been using the Tele Call service for the past number of years. We divert our lines at different times as required. The team are friendly and extremely professional. The team provide an invaluable off- site support for my business. It is a pleasure to deal with them.”
Carmel Best
Best & Co Solicitors, Cork
Call Answering Industries & Our Clients
Sectors We Help With Call Answering
Legal Sector
Recruitment Companies
Media Companies
IT Consultants
Security Companies
Letting & Estate Agents
Accountants
GP’S and Dentists
